Refund & Cancellation Policy

Unlike physical goods that can be returned in original packaging, digital products (such as source code packages, website templates, UI kits, and digital scripts) are intangible and non-returnable once access or download tokens have been generated.

Because access is delivered immediately upon checkout completion, we ask that you carefully review product descriptions, live previews, technical specifications, and system requirements before completing a purchase.

We stand behind the quality of our digital catalog. You are eligible for a full refund within 7 days of purchase under the following verified circumstances:

To prevent digital piracy and misuse, refunds cannot be approved in the following scenarios:

• Buyer's Remorse: You changed your mind, decided you no longer want the product, or found an alternative after completing the download.
• Lack of Technical Expertise: You lack the technical skills, web server, or software knowledge required to install, configure, or customize the template or script.
• Incompatible Hosting or Server: Your hosting provider or local environment does not meet the clear system prerequisites listed on the product page (e.g. required PHP version, MySQL configuration).
• Refusal of Support Assistance: You claim an issue exists but refuse to provide error logs, screenshots, or reasonable details to allow our technical team to assist you.
• Requests Made After 7 Days: Refund requests submitted beyond the 7-day window from the original payment date.

To request an evaluation under our refund policy, please email our support team with the following details:

1. Your registered account email address.
2. Your Order Number (e.g. #ORD-XXXXXX) from your Orders Page.
3. A specific description of the issue, including relevant error logs, screenshots, and server environment details.

Our support staff will review and respond to your request within 24 to 48 business hours.

Once your refund request is approved by our administration:

• The refund is immediately initiated through the Cashfree Payment Gateway API.
• Funds are credited back to your original source of payment (UPI, Credit/Debit Card, or NetBanking account).
• Standard banking processing takes between 5 to 7 business days to reflect in your bank statement.
• Upon refund processing, download access for the refunded item will be permanently revoked from your customer account.

We encourage customers to contact our support team directly before filing a chargeback or payment dispute with their bank. Fraudulent chargeback filings without prior communication may result in immediate suspension of your store account and revocation of all purchased product licenses.